The National Housing Prime (NHP) contract, which provides management and maintenance services for Service Family Accommodation (SFA), will be replaced in spring 2022 by five new accommodation contracts.

The changes are part of Defence Infrastructure Organisation’s (DIO) Future Defence Infrastructure Services (FDIS) programme. So, from next year, the SFA estate will be supported by: one National Accommodation Management Services (NAMS) contract, which will operate the National Service Centre responsible for managing your requests, such as scheduling appointments for repairs and move-ins and outs; and four Regional Accommodation Maintenance Services (RAMS) contracts, which will ensure the SFA estate is maintained to the required standards.

The winning bidders for each of the contracts were announced over the summer. The NAMS contract will be run by Pinnacle Group Ltd and the four RAMS contracts are to be overseen by Amey Community Ltd (Northern and Central) and VIVO Defence Services Ltd (South East and South West).

Amey will continue to deliver its contractual responsibilities, operating its helpdesk, administering moves and undertaking all SFA maintenance until the new contracts begin on 1 March 2022. DIO is now working closely with its future suppliers to allow a smooth transition, ensuring there is minimal impact on services to families.

During the procurement process, DIO consulted widely with stakeholders, including service families, and collaborated closely with AFF and the other families federations to ensure the new contracts address the key concerns that you identified. That consultation and collaboration will continue during the transition.

Read more on the SFA page at gov.uk or contact AFF’s housing specialist at housingsupport@aff.org.uk

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