You should:

  • Take out a suitable, standalone removal insurance policy covering ‘new for old’.
  • You may pack personal items. Check your policy to see what’s covered.
  • Undo difficult fastenings.
  • Defrost freezers, drain water, secure washing machine drums.
  • Dismantle self-assembly furniture.
  • Dig out original packaging for electrical items, if you still have it.
  • Check your quarter is empty before the movers leave; ensure that items which must remain in the property are not removed.
  • Discuss which plants can be moved (UK only).
  • Countersign the inventory and sign the collection/delivery notes.
  • After you’ve moved, make empty, clean and dry boxes available for collection – must be requested within 21 days of delivery.
  • Small items of garden furniture and equipment may be moved. Other outdoor equipment may be moved if private arrangements are made with the removal firm.
  • Changes concerning removal dates (cancellation or delays) must be submitted in writing and receipt confirmed by Agility GRMS at least two working days before your move date.
  • Any dampness in the shipment will cause mould to appear during long-term storage. Don’t clean leather items with anything but dry cloths to avoid this.

The removals team should:

  • Complete the pre-move survey; prepare the inventory.
  • Advise of the collection/delivery date.
  • Provide labour for packing/unpacking.
  • Disassemble/reassemble standard bedsteads (not cabin or bunk beds).
  • Take-up and re-lay loose rugs.
  • Pack/unpack small items – place items onto a flat surface for you to put away.
  • There’s no obligation to provide boxes before the move, but if you ask at the survey, they may deliver to the area at no additional cost.
  • Remove all dry and re-usable packing materials on the day of delivery.

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