Here to support you

June 16, 2025

Last year more than 7,000 of you came to AFF with your questions and concerns, and we were out and about in the army community meeting lots of you face to face.

We kicked off the year with the Ask AFF Roadshow in Colchester, where we met 16 Air Assault Brigade serving personnel and families. Our specialist team answered enquiries covering key subjects such as housing, additional needs, allowances for long-term relationships and complex immigration.

Later in the year AFF Overseas Manager, Esther Thomas, was invited to British Forces Brunei (BFB) by Commanding Officer of 1 Royal Gurkha Rifles, Lt Col Standford Tuck, who highlighted challenges with immigration processes, lack of spousal employment and reduced household income.

We also travelled to Scotland, Wales and Aldershot where we talked to army personnel, families and welfare teams, as well as other locations in the UK and overseas.

WE NEED TO HEAR FROM YOU

During the coming year we will be travelling to a location near you. Keep a look out for the AFF stall, as we need to know what is working, or more importantly, not working for you, your family and others within the army family, and the unique issues with your current location. If you would like us to deliver a specific brief, contact us via the details below and check out the events page of our website to find out where we’ll be next.

WHEN TO CONTACT AFF

You may have an issue, question or concern, you might be frustrated with current policies or just want to share your experience to help others – if you are part of the army family, regular or reserve, we are here to provide independent and confidential advice and support.

HOW CAN I CONTACT AFF?

There are many ways to contact us – our enquiries team are ready to take your calls, emails and website portal questions, they will then triage your enquiry and either send the information directly, or, for more complex enquiries, they will put you in touch with our dedicated specialist teams.