Make sure you’re up to speed on how to book your removals – contractor Agility has some tips to help ensure a smooth move…
BOOKING
To book your removals, register at grms-external.agility.com and fill in the removals application.
You and an authorising officer should sign the form and send it to ukrsfms@agility.com (UK/European moves), sps@agility.com (single soldiers/ unaccompanied moves) or RSO@agility.com (overseas moves).
You should apply a minimum of 28 working days before your required removal date – every effort will be made to meet the dates requested but this isn’t guaranteed.
You should wait for the confirmed removal date before booking move-out/move-in appointments. Where possible, you should ensure that removals are not planned to arrive on the same day as your move-in appointment in case there’s a problem.
INSURANCE
You’re advised to take out standalone insurance for the removal and storage of your belongings with a policy that covers ‘new for old’ replacement. Disturbance Allowance includes an element for purchasing transit insurance.
Agility will appoint a move co-ordinator and the supplier will contact you to arrange a virtual survey of your belongings. It’s important to ensure that you present everything that will be moving to the surveyor as it’s not possible to add extra items on the day of the move.
It may be possible to move additional belongings not declared at the survey on the condition that the supplier is told before the move, you remain within entitlement and an additions form has been completed.
DURING THE MOVE
You’ll be expected to dismantle some items, such as bed frames. Make sure you don’t pack anything that belongs in the house you’re leaving, e.g. door mats, window/gas keys.
On completion of the move the crew leader will ask you to sign paperwork to confirm you’re happy that all items have been collected, packed and delivered.
If there are any issues, make the crew leader aware and annotate on the paperwork any remarks e.g. damages.
For more info, see grms-external.agility.com