For members of the armed forces and their loved ones, the European Support Group (ESG) helps provide safe, comfortable homes overseas.
Tracy Webb, Senior Housing Manager, explains more… 
WHAT IS ESG?
ESG is part of DIO Accommodation and is based in Mons, Belgium, with teams across Europe. It oversees more than 1,600 properties in 18 countries.
Its job isn’t just about bricks and mortar, it includes ensuring the properties are in the right location and are of the right size. As well as allocating homes, ESG maintains them, handles repairs, makes sure utilities work properly, and ensures every property complies with host nation regulations (or UK, if higher, where practicable). For larger tasks, such as boiler replacements or repairing roofing, the landlord will be contacted to carry out the work.
HOW DO FAMILIES GET HOUSING IN EUROPE?
The housing process begins with an assignment order. From there, the steps look like this:
● Submit an AF 1132 housing request.
● Receive a provisional allocation (your authority to move). This is dependent on ESG receiving confirmation that you and your family are ‘supportable’.
● Book your move-in date.
● Move into your new home.
All properties overseas are privately sourced. The DIO Land Management Services (LMS) overseas team is a specialist arm of DIO which is responsible for sourcing properties, agreeing rental leases and liaising with landlords. ESG works closely with its LMS colleagues to deliver the best service for military personnel and their families.
WHAT DO I NEED TO KNOW?
There are a few things to know before you start packing boxes:
● Only one offer of accommodation is made as housing overseas operates on a ‘one in, one out’ basis due to the limited availability of properties.
● Housing entitlement is different and those in long-term relationships are not currently supported in all overseas locations.
● Families with children over 18 who are not in education, employment or training may also see restrictions on their entitlement overseas and should seek advice.
● Housing won’t be assigned until your supportability clearance is complete.
● Living overseas may mean different rules from those you’re used to in the UK.
● Finding homes in some European markets can take time, and families might need to wait in the UK while suitable housing is found.
● Security and travel logistics are important parts of planning your overseas relocation.
WHAT ARE THE PERKS OF LIVING ABROAD?
Despite the challenges, many families find lots to love:
● Unique architecture and cultural experiences.
● Utility bills are often centralised, making budgeting easier.
● Support from local Estate and Housing Managers.
Even though homes may be located away from other British families or military patches, many enjoy the opportunity to live more locally and immerse themselves in new cultures. Homes are often part of the host nation’s community, sometimes far from military support services.
It’s important to remember that ESG doesn’t manage moving logistics, and removal dates might not always coincide with your move-in, especially during busy summer periods.
Retention of your home overseas is also not possible due to dependency status and immigration rules rather than housing policy.