IN THE 20 years I’ve been with my soldier, we’ve been lucky to have never really needed Army welfare – until this year when my husband fell ill following a working trip overseas.

He soldiered on for a long time while the mystery surrounding his symptoms went on, eventually collapsing at work – and the Army couldn’t do enough for me and our two young children.

The team brought me to and from hospital, called daily to check his progress when he got home and in the weeks and months since, I’ve had regular meetings with his chain of command, just to make sure we’re all okay.

They’ve also kept him informed about what’s going on at work, without putting him under any pressure and now he’s showing signs of recovery, they have assured him that his return to work will be carefully managed.

When we eventually received a diagnosis, he had the best medical support that money can buy thanks to the amazing work of charities such as The Royal British Legion and Help for Heroes.

I know not everyone’s experience of the Army welfare system is good, but ours is certainly positive and they deserve to take the credit for it.

Name and address supplied

Response from Directorate Personal Services (Army): I am very pleased to hear that your experience of Army welfare has been so positive and that you have been well looked after. The delivery of welfare is through the chain of command (Unit Welfare Officers (UWOs)), Army Welfare Service and, where appropriate, Service charities.

It is a combination of all those engaged to work together and provide a suitable end result which meets the need of the Service person and their family. Critically, any requirements should be communicated at the earliest point to your UWO in order that the most appropriate outcome is achieved.

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