In January 2025 DIO paused applications from those wishing to run a business from a service home so that it could conduct a review.
With the aim of better supporting applicants and making the process clearer, DIO reviewed the policy with the Chief of Defence People’s team and consulted the housing colonels and families federations.
Applications were re-opened from May 2025 and those on hold during the interim period have been processed.
The revised guidelines are that:
- You must ask to run a business from home. This enables DIO to be aware of what businesses are operating, to ensure they are operating safely, and that families understand their responsibilities. Whilst there are still some types of business that cannot be run from SFA due to safety, security or consideration to neighbours, as landlord, DIO is now the single decision-making authority to ensure that there is a standard approach across the UK; previously if a unit was unsupportive, an application may not have progressed to DIO.
- Applications will be shared with local unit commanders to seek their input on any potential impact from running the business that may need to be considered before approving a request.
- You should be aware of the insurances that must be in place to operate safely, these will vary depending on the business. Examples of businesses that are not permitted remain unchanged, and include those that generate significant noise, traffic or need the installation of industrial machinery, car repairs or extensive modifications that would need planning permission.
- If you already run a business from home or are looking to apply to take on a new venture, your named Housing Officer can answer your housing-related queries in the first instance. If there is any doubt about the nature of your business, whether it is compatible with your home, or if a complaint is received about the impact of your business within the local community, you may be visited by a Housing Officer.
- If you stop operating, you need to tell DIO so it’s aware of the number and nature of businesses being operated.
See pinnacleservicefamilies.co.uk/in-home-requests for the revised process, digital form and more information.